Our goal is to make sure your experience at The Kabbalah
Centre is the best it can be. All refund questions can be directed to the
London Centre Bookstore. If you need to return a purchase, please don't hesitate to contact us at
+44 (0)2074994974 or email us at londonbookstore@kabbalah.com
Our goal is to process all orders within 24 hours of
receipt. Orders are curently shipped within 2 - 3 working days during regular business hours (Monday through Friday 9:00AM - 5:00PM GMT, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.
Please note: We are sorry but we are unable to ship to P.O.
Box addresses.
Order Tracking
We currently do not provide automatic tracking number
confirmation for all orders.
If you have any questions regarding your order status, our
policies, or procedures, you can email us at London@kabbalah.com.
If you prefer to receive support by phone, please call our
London Centre Bookstore at +44 (0)207 4994974.
Special Shipping Notes for International Shipping:
Royal Mail Recorded Service can only be used for orders up
to 2kg and books up to 5 kg. This service does not ship to African Countries,
Asian Countries and Middle East Countries.
Returns and Exchanges
New, unopened items returned within 30 days of delivery
(with a receipt) will be fully refunded. Please allow approximately 30 business
days for your return to be processed once it has arrived at our location.
If you are exchanging an unopened item, please see the
return instructions (located in your shipment) for more details. Please note,
You must confirm the reutn via the phone first before you return in the post.
Replacement items will be shipped within five business days upon receipt. The
Kabbalah Centre will send exchange items via the original shipping method once
the item has arrived at our location.
Defective/Damaged Products:
All defective products may be returned within 30 days for a
replacement or a refund. To return a defective/damaged product, please see the
attached return instructions for more details.
Zohar Return
A set of The Zohar in its original packaging may be returned
for a full refund (shipping not included) within 30 days from the date of
delivery. If the shrink wrap is broken on one volume, The Zohar may be returned
within 30 days from the date of delivery, for a partial refund (£50.00 will be
deducted from the original payment). No refund will be given for used or opened
Zohars that do not qualify for the conditions above.
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